FAQ

What would you like to know?

Everything about how Coach works, what it supports, and how billing works. Not here? Ask in Discord or email contact@pureskill.gg.

Getting started

How do I analyze my matches?

This happens automatically after you fully connect your account. There are step-by-step instructions on how to do this when you log in to the site for the first time. You need to connect your Steam account (so we know who you are in each match) and your match history (so we can download your matches automatically). We also made a video that goes through the steps.

Is there a way to add older Matchmaking matches?

Yes. If you use the match share code from the oldest match available when you sign up, we will download everything since you played that match. The share code is only available for matches played within the last 7 days. We made a video that goes through the steps.

You can also upload any demo from your computer. Direct demo upload is free for every account.

How long does the analysis take?

We squeeze every bit of information out of each match, so analysis takes a few minutes: typically 2 to 4.

Can I connect a second Steam account?

No. But there is no reason why you can’t make a second account with a different email address.

What is supported

Is FACEIT supported?

Yes. When you link your FACEIT account from the settings page, the Coach will automatically analyze new FACEIT matches plus all the matches you played in the last 30 days.

Are ESEA, Esportal, Gamers Club, HLTV etc. supported?

Yes. Upload the demo directly from your computer and Coach analyzes it like any other match.

Is Wingman supported?

Somewhat. All our assessments are calibrated for 5v5 play on the whole map. Coach will process a match through its fancy AI but it may be inaccurate for some things.

Are Casual or Unranked modes supported?

No. There is no real way for us to even access those replay files. We do not plan on adding this feature.

Will I be VAC banned?

No. The Coach analyzes your match after you have finished playing. You don’t install any programs.

We do not give you advice while you are playing because that would be considered cheating.

How the coaching works

How does the skill assessment work?

We pull apart the recording of your match (the demo file) and analyze that data using statistics, machine learning, deep learning, and other techniques. With this analysis, we measure your skill in several different CS-specific metrics like shooting, movement, grenades, economy, and teamwork. We then figure out what you’re missing to get to the next level and suggest ways to practice and improve in those areas.

How do you determine the numerical score?

Have you ever given a movie a rating out of ten? We try and do something similar where 10 is the best, 5 is OK, and 1 is not good.

If you’re in our Discord, you can see many CS coaches there. They provide out-of-ten ratings for players by watching their replays, then we calibrate our system to give similar values.

We also measure certain statistics or metrics as a function of rank and compare your numbers to that to get some of the out-of-ten ratings.

How is PureSkill.gg different than other websites?

There are a number of statistics websites out there that look very similar to PureSkill.gg on the surface. But the similarities end there. Here are a few things that differentiate us from other websites.

1. Mistake detection, not statistics
In 2018, we realized there was a great deal of pain among CS players. This was because it is very difficult to improve and rank up. Nearly everyone asking for help in places like /r/learncsgo were getting the same, generic advice from the community. We realized that the best way to improve was to have someone actually review your gameplay and give you advice. I know this is true, because I reviewed many matches myself, and continue to do so to this day. We set out to build an automated coach, not a statistics website.

It seems most other websites figured out how to calculate statistics in CS and present them. Maybe they add a layer telling you if you are above or below average. We want to go beyond a bunch of numbers and squiggly lines to give a real coach-like experience, and that is what we have built.

2. Advice priority
There are lots of things players do wrong. A good coach can prioritize a list of things for you to work on to make the most impact in your gameplay. We are the only website that gives you a prioritized list of things to work on. This is designed to be similar to feedback an actual coach would give you.

Other sites tend to just give you a list of every metric where you may have been slightly below average.

3. Verification of assessments
When our automated Coach tells you that you made a mistake, you can use the 2D match viewer to easily verify that. Being able to validate your results from the automated Coach has been an important part of our website design from the beginning.

A lack of verification has led many other websites to calculate incorrect stats for months or years and mislead many people in the community. Say, for instance, if a website couldn’t tell if one player could see another, that would mean things like accuracy, time to damage, and crosshair placement could be wrong for a long time on other websites.

4. Accountability
You can easily see who built this website. For some reason, other websites don’t have this information easily available.

5. Security
We built the website using best security practices and didn’t cut corners there. While no website is impenetrable, we want the community to trust us and what we’re doing. We wouldn’t want to have a security breach soon after launching that was entirely preventable.

Can I share my results with my friends?

Yes. You can send a link to your match to anyone and they should be able to see it. Here is a link to an example match.

Is there a leaderboard?

No. We do not make anyone’s results public. You can choose to share your results with anyone by sending them a link to your match (though they must have an account to view it).

The assessments

What Economy assessments do you do?

Here are the titles of our Economy assessments:

  • First Round Buys
  • Upgrading your Primary Weapon
  • Questionable Weapon Choices
  • Pistol Upgrades
  • Save Buy Decision
  • Grenade Purchases
  • The Zeus
  • Buying Kits
  • Forgetting your Kevlar
  • Refreshing your Kevlar
  • Dropping Teammates
  • Using Utility Before Dying

What Grenade assessments do you do?

Here are the titles of our Grenade assessments:

  • Smoke Stats
  • Correctly Throwing Smokes
  • Flashbang Stats
  • Flashing Enemies
  • Not Flashing Teammates
  • Flashes Leading to Kill
  • Damage Grenade Statistics
  • Using Utility Before Dying

What Shooting assessments do you do?

Here are the titles of our Shooting assessments:

  • Headshots
  • Hitting Initial Shots
  • Stopping Before You Shoot
  • Pistol Spray Length
  • Resetting Recoil
  • Shooting Teammates

What Movement assessments do you do?

Here are the titles of our Movement assessments:

  • Movement Direction Before Engaging
  • Counter Strafing
  • Moving out of Spawn

What Teamwork assessments do you do?

Here are the titles of our Teamwork assessments:

  • Trade Kill Opportunities
  • Trade Kills
  • Teammates Trading Your Deaths
  • Throwing Grenades with Teammates

What Crosshair Placement and Decision Making assessments do you do?

There are none out on the site yet, but they are coming. Join the Discord to hear about new assessments first.

What Decision Making assessments do you do?

There are none out on the site yet, but this is coming soon!

What “Other Mistakes” assessments do you do?

Here are the title of our Other assessment:

  • Moving quickly out of spawn

That is it for now!

Pricing, billing and refunds

How much does it cost?

Coach’s assessments, the 2D match viewer, and manual uploads are free. Pro is $3.75 a month billed annually, or $5 month to month, and adds extended demo download, Pro-only tips, a Discord role and channel, and a vote on new features. Full details on the pricing page. Pro comes with the rank-up guarantee.

How do I cancel my membership?

Here is a link to the page where you cancel your membership. You should see a “Cancel your subscription” link if you are a subscriber.

To navigate to this page go in to your Settings (gear button on the top right), click “Manage membership”, and click “Cancel your subscription”. You will retain use of the site until your membership runs out. We dislike websites that make it difficult or confusing to cancel a membership, so it is easy on our site.

If there is anything you need help with, we respond very quickly to any questions in our Discord. You can also email us at contact@pureskill.gg.

I forgot about my subscription and it just charged me again, can I get a refund?

Please send an email to contact@pureskill.gg and explain the situation.

Can I get a refund?

If you put in the work and don’t rank up, the rank-up guarantee has you covered. For anything else, email contact@pureskill.gg and tell us why you want a refund. We look at every request case by case.

How do payments work?

Payments go through Stripe or PayPal. Cancelling, uncancelling, changing your card, and the other billing questions are answered in the payment FAQ.

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Ready to rank up?

Create a free account, connect your matches, and get your first coaching report after your next game.

Pro is covered by the rank-up guarantee.